Frequently Asked Questions (FAQ)
Ozrel sells trading card games, collectibles, and pop-culture products, including Magic: The Gathering, MAGIC: THE GATHERING Marvel Superheroes, Pokémon, and One Piece Card Game products. We focus on authentic items for collectors, players, and fans across Australia.
Yes. At Ozrel, we aim to source genuine and high-quality products from trusted suppliers. Authenticity is important to us, especially for trading cards, sealed products, booster packs, collector items, and card game accessories.
Ozrel is located at:
7 Frederick St, Ryde NSW 2112, Australia
We operate as an Australian store serving customers nationwide.
Yes. Ozrel ships orders across Australia. Delivery times may vary depending on your location, courier service, public holidays, and other delivery conditions.
Orders are usually processed within 1 business day. Estimated delivery within Australia is typically 1–4 business days after dispatch, depending on your location and the shipping service used.
We take care when packing orders. Trading cards, sealed products, booster boxes, and collectibles are packed securely using protective materials where needed to help reduce the risk of damage during transit.
Please contact us as soon as possible if your order arrives damaged, defective, or incorrect. Include your order details and clear photos of the item and packaging so we can review the issue and assist you.
Yes. Ozrel offers a 30-day return policy. To be eligible, items must be unused, in the same condition received, in the original packaging, with tags if applicable, and accompanied by proof of purchase.
